Today I met with Sam McCable. He's been with the company since day one and I was keen to hear from him what was done, communication-wise, when Cablinc opened its factories in Portugal and Slovakia.
Just like Yasmin Kushal, Sam remembers the negative feeling that permeated the company at the time. Factory floor workers assumed the UK factory was closing down and were extremely worried that they would lose their jobs. We all know the power of the grapevine...
Sam remembers that the Communications Director sent a few emails letting everyone know a new factory was opening. John McChief, the already CEO, also ran two sessions - one for the day shift and another for the night shift - at the cafeteria to explain the reasons for opening the new factories. Unfortunately by then it was too late - morale stayed very low. Sam even remembers the Senior Team discussing an increase in sick leave at the time.
It was great talking with Sam! He's a sweet, sweet guy! He told me a lot of stories about the company. I feel I know Cablinc a lot better now. This chat should have been a mandatory element of my induction!
Maintain engagement and productivity by keeping employees properly informed and by giving them space to openly discuss their concerns. Attend Social Now Europe 2019 (Lisbon, Portugal - 6 & 7 June) to see how it can be done.
ACCESSING CRITICAL KNOWLEDGE
new factory Sam McCable communication knowledge harvesting lessons learned knowledge sharing informal communication cafeteria induction storytelling ROI