House of Cables
Life and Work of a 21st Century Executive
Who knows?
(Photo by Hugo Cardoso)

Who knows?

I need to prepare a communications plan for the opening of the new factory plant in Turkey.

Joan McChatty, my "predecessor", joined Cablinc with all three factories running so she knows nothing about the communication done at the time. So today Joan and I spent the day trying to find as much information as possible about the opening of the Portuguese and Slovak factories: what was done, the timing, what went wrong, what was successful, etc..

We found hardly anything: the person responsible for the communication plans has long left the company; and nobody knows where the relevant documents are.

Joan McChatty suggested that I get in touch with Sam McCable. He's been with the company from day one.

Improve organisational performance by making sure key learning points are properly stored and accessible. Attend Social Now Europe 2019 (Lisbon, Portugal - 6 & 7 June) to see how it can be done.

ACCESSING CRITICAL KNOWLEDGE
new factory Joan McChatty Sam McCable knowledge harvesting knowledge management lessons learned