Once a month, John McChief, the CEO, has lunch with the factory workers at the cafeteria. Today I joined them.
McChief's initiative is supposed to show that he cares about the factory workers. However, I'm not sure he likes doing it. It's almost as if he does it because he read it on the list of "top 10 things good managers do".
I, on the other hand, loved it! It's a great way to get to know more people, to understand what frustrates them, what makes them tick.
Today, for instance, one of the workers said she hardly ever gets her hands on the paper newsletter the communications team produces every month. It seems there aren't enough copies for everybody. She, and other colleagues, seemed quite annoyed: they feel management does not care to keep them informed.
Enterprise social tools can replace paper newsletters saving costs and with better results. Attend Social Now Europe 2019 (Lisbon, Portugal - 6 & 7 June) to see how it can be done.
John McChief (CEO) informal communication cafeteria management newsletter workers